FreshAF Privacy Policy

Last updated: 12 July 2026 · FreshAF processes personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. What we collect

• Account details: name, email, mobile number, preferred address, password (stored as a salted hash — we never see it).
• Order details: service locations you pin, order history, ratings and notes you provide.
• Provider details (Pros): business name, SA ID number, vehicle registration, service area and equipment — used for vetting and approval.
• Payments: card payments are processed by our payment provider (PayFast); we never store card numbers.

2. How we use it

• To match your order with the nearest available Pro and to calculate distance-based callout fees.
• To operate payments, rewards, and customer support.
• To vet and approve service providers, and to keep the marketplace safe.
• We do not sell personal information to third parties.

3. Sharing

When a Pro accepts your order, they receive your name, service address, contact number and order notes — only what is needed to perform the job. Customers see the Pro's business name, first name, rating and contact number for the duration of the order.

4. Retention and deletion

You can delete your account in-app at any time. Deletion anonymises your identity immediately; transaction records are retained in anonymised form as required by tax and accounting law.

5. Your rights

Under POPIA you may request access to, correction of, or deletion of your personal information, and you may complain to the Information Regulator. Contact us first at support@freshaf.co.za — we respond within 30 days.

6. Security

Traffic is encrypted in transit, passwords are hashed, and access to production data is restricted. No system is perfectly secure; report suspected breaches to the address above.