FreshAF Terms & Conditions

Last updated: 12 July 2026 · These terms govern your use of the FreshAF platform ("FreshAF", "we", "us"), which connects customers with independent, vetted service professionals for on-demand mobile car wash and laundry services in South Africa.

1. The platform

FreshAF is a marketplace. Services are performed by independent service providers ("Pros") who are vetted and approved by FreshAF but are not our employees. When you place an order, you contract with the Pro for the service; FreshAF facilitates booking, dispatch, pricing and payment.

2. Accounts

• You must be 18 or older and provide accurate details, including a valid preferred address.
• You are responsible for keeping your password confidential and for all activity on your account.
• You may delete your account at any time from within the app. Deletion anonymises your personal details; records of completed transactions are retained as required for accounting and tax law.

3. Orders, pricing and callout fees

• Prices shown at booking are final and include the package price for your selected vehicle type or load size.
• A distance-based callout fee may be added, calculated from your pin to the nearest available Pro, and is always shown before you confirm the order.
• Payment is by card (processed by our payment provider) or cash on completion. Cash orders must be settled in full with the Pro before they leave.

4. Cancellations

• You may cancel free of charge while we are searching for a Pro or before the Pro starts travelling.
• Once work has started, orders cannot be cancelled.
• Card payments for cancelled orders are refunded to the original payment method; rewards used are returned to your balance.

5. Rewards programme

• Customers earn a percentage of each completed order's value as a rewards balance, redeemable against future orders.
• Rewards have no cash value, are non-transferable, and are forfeited when an account is deleted.
• FreshAF may amend or discontinue the rewards programme with 30 days' notice.

6. Laundry-specific terms

• Check garment care labels; Pros follow standard care processes. Items requiring specialist cleaning must be flagged in the order notes.
• Empty all pockets. FreshAF and the Pro are not liable for items left in laundry.
• Any damage or loss claim must be reported within 48 hours of delivery, and is limited to 5× the order value or the item's fair value, whichever is lower.

7. Car wash-specific terms

• Ensure your vehicle is accessible at the pinned location and that any site rules (estates, office parks) permit mobile washing.
• Pre-existing damage should be noted with the Pro before the wash begins. Claims must be reported within 24 hours with photos.

8. Conduct

Abusive, fraudulent or unsafe behaviour towards Pros or staff results in account suspension. Pros may decline to perform a service in unsafe conditions.

9. Liability

To the maximum extent permitted by the Consumer Protection Act 68 of 2008, FreshAF's total liability for any claim is limited to the value of the relevant order. Nothing in these terms limits liability that cannot lawfully be excluded.

10. Privacy

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). See our Privacy Policy for details.

11. Changes and contact

We may update these terms; material changes are notified in-app and continued use constitutes acceptance. Questions and complaints: support@freshaf.co.za.